Privacy Policy

Privacy Policy – Flattere

At Flattere, your privacy and trust matter deeply to us.
We’re committed to protecting your personal data and being transparent about how we collect, use, and safeguard your information. This Privacy Policy applies when you interact with our website, which offers premium furniture and home decor.

By using our site, you agree to the practices outlined below.

1. Data We Collect

Personal Information
We collect the information you provide directly, for example when placing an order, creating an account, or reaching out via our contact form. This includes:

Full name
Email address
Phone number
Billing and shipping address
Payment details (processed securely via trusted third parties)

Usage Information
We automatically collect certain technical data when you visit our site, such as:

Pages visited
Time spent on the site
Navigation and click behavior

Cookies & Tracking Technologies
We use cookies to:

Improve website functionality
Remember your preferences (e.g., language, currency)
Analyze visitor behavior
Cookies are small text files stored on your device. You can change your browser settings to block or delete cookies. However, this may limit some features.

2. How We Use Your Data

We use your data to:

Process orders: Confirm, pack, and ship your purchases
Improve your experience: Understand browsing patterns and optimize our website
Provide support: Respond to your inquiries and deliver updates

We do not use your data for automated decision-making or profiling.

3. Data Storage & Security

Your personal data is stored securely using encrypted systems and access is restricted to authorized personnel only.
All payment information is encrypted and processed via trusted services such as PayPal, Stripe, Shopify Payments, and Amazon Pay.
We do not store full credit card details.

4. Cookies & Preferences

Cookies help us:

Keep the site running smoothly
Track site performance
Deliver relevant content and (with your consent) marketing campaigns

You can control cookie behavior anytime via your browser settings.

5. Third-Party Services

We only share data with third parties when absolutely necessary:

Payment processors – for secure payments
Shipping providers – like DHL and DPD, to deliver your order
Analytics tools – such as Google Analytics, Meta Pixel, TikTok Pixel, and Hotjar
Shopify – our trusted e-commerce platform
All partners are carefully selected and comply with GDPR. We never sell or rent your data.

6. Your Rights & Choices

You have full control over your data. At any time, you may:

Request access or corrections
Ask us to delete your data (unless legally required to retain it)
Unsubscribe from marketing communications (when active)
Manage cookies via your device settings

To exercise any of these rights, contact us via the form on our Contact page.

7. Communications

If you contact us through our contact form or by email, your message and contact details may be saved to help us better respond to your request.
All communication is handled with care and confidentiality.

8. Policy Updates

This Privacy Policy may be updated to reflect changes in laws, operations, or technology.
The latest version will always be available on our website. We recommend reviewing it occasionally.

9. Contact

For any questions regarding this Privacy Policy or to exercise your rights, please get in touch via the Contact section of our website.

About Flattere

At Flattere, we believe that home should feel like you.
Our pieces are more than just furniture – they are a reflection of your space, style, and story. Thoughtfully designed and made to inspire, every item brings a little more beauty to your everyday life.