Shipping policy
Shipping Policy
1. Processing Time
All orders are processed within 1–2 business days (Monday to Friday, excluding holidays).
Once your order is shipped, you will receive a confirmation email with tracking information.
Please note: During high-demand periods (e.g. holidays, product launches), processing times may be slightly longer.
2. Shipping Times & Delivery Estimates
Germany: 2–4 business days
Austria & EU countries: 3–7 business days
Rest of Europe: 5–10 business days
United Kingdom: 5–8 business days
United States / Canada: 7–14 business days
Rest of World: 10–20 business days
All delivery times are estimates and may vary depending on customs processing and local delivery services.
3. Shipping Costs
We offer free shipping on all orders over [XX] € (you can adjust this value).
For orders below this threshold, shipping fees will be calculated at checkout and displayed before final payment.
4. Tracking Your Order
Once your order has been shipped, you will receive an email with a tracking number. You can use this number to monitor your delivery in real-time.
If you haven't received your tracking number after 3 days, please check your spam folder or contact us directly at:
📧 dossantosbeckmans@gmail.com
5. Customs & Import Duties
International orders may be subject to customs fees, import taxes, or duties, depending on your country's regulations.
These fees are not included in the product or shipping price and must be paid by the customer. We are not responsible for delays due to customs.
6. Lost or Delayed Packages
If your order has not arrived within the estimated delivery time, please contact us at dossantosbeckmans@gmail.com.
We’ll help you track down your package or send a replacement if necessary.
7. Incorrect Address Disclaimer
Please double-check your shipping address before completing your order.
We are not responsible for failed deliveries due to incorrect or incomplete addresses provided at checkout.
8. Questions?
If you have any questions about your shipment or delivery times, feel free to reach out to our support team at:
📧 dossantosbeckmans@gmail.com